We want you to be satisfied with your purchase. If you are not entirely happy with an item, you may return it under the terms described below.
Return Window
You have 30 calendar days from the date of delivery to initiate a return. Requests made after this period will not be accepted.
Eligibility for Return
To qualify for a return, the item must be:
- Unused and in the same condition that you received it;
- In its original packaging, with all included accessories, manuals, and components;
- Accompanied by proof of purchase (order number or confirmation email).
Items that are damaged due to misuse, missing parts, or altered in any way may not be eligible for return.
Return Shipping Costs
Return shipping is free. We do not charge restocking fees. Once your return request is approved, we will provide instructions on how to return the item. Please do not send items back without first contacting us, as unauthorized returns may be refused.
Return Address
All returns must be sent to:
10108 Dunvegan Way, Houston, TX 77013, United States
Refund Processing
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 1–2 business days. Please note that it may take an additional 7–10 business days for the refund to appear on your original payment method, depending on your bank or card issuer.
Exchanges
We do not offer direct exchanges at this time. If you wish to exchange an item, please return the original item for a refund and place a new order.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the item and packaging. We will arrange a replacement or refund at no additional cost to you.
Contact for Returns
Email: info@ryobitoolsgift.my
Phone: +1 832-353-0982
Hours: Monday – Friday, 9:00 AM – 6:00 PM (CT)